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How to Integrate with America's Call Center (ACC)
How to Integrate with America's Call Center (ACC)

Read this article for more information about our integration with ACC.

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Written by Support Team
Updated over a week ago

Who is ACC?

Spectora offers integration with America’s Call Center (ACC), a Virtual Office and customer scheduling partner that works exclusively with home inspectors.

ACC's success is measured by helping home inspectors book more inspections, more add-on services, and giving the inspector time back in the day to reinvest in other areas of the business or outside of work.

What does ACC provide?

Front and back office support by managing an inspector’s communication channels (phones, text, and email). This goes beyond just “picking up the phone.” ACC coordinates necessary services and logistics to make the inspection process as smooth as possible for the inspector, the customer, and the agent.

How do I get started with ACC?

Simply go to Settings > Integrations > Call Centers > Contact ACC to Get Started, or click here and let ACC know you're interested. For the integration, ACC has an in-house onboarding team that handles the setup from start to finish. Simply let them know you are interested and they will follow up with you directly on how our integration with Spectora works and what services and plans fit your needs.

What “items” can ACC handle and “sync” with Spectora?

ACC’s integration with Spectora includes syncing the following:

  • Clients

  • Agents

  • Services

  • Notes

  • Text, Dropdown and Checkbox type custom order fields

  • Appointments and events on your Spectora calendar

  • ACC also has the ability to trigger or hold your email/SMS events based on your preferences while scheduling your appointments.

Note: Since ACC is not working directly within your Spectora account, they are not able to view if agreements are signed, email events have been sent, assist in resending email/SMS events or reports at this time but are always working to provide more functionality that benefits our mutual customers!

If you have any questions or feedback, write into our chat bubble or email!

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