The report view log allows you to easily track when a client or agent has viewed a report. You'll have access to the viewer's name, date and time of viewing, and even their IP address.
Please note: These details will only be recorded if the user accessed the website through one of the email links generated by our system upon publication.
How to Access a Report View Log
Please refer to the steps and video tutorial below to learn how to access the report view log.
Open the inspection detail page for the inspection you would like to view.
Click the three dots next to the report.
Select "View Log."
You'll be redirected to the "Report View Log."
 💡 Quick tip: Click on the video above to expand it in another window. |
FAQ
How is the report view log information tracked?
When the report emails are sent out, there's usually a handy little feature in the URL that helps us connect them to the person viewing it. We keep track of this through a token, which is just a string of characters at the end of the URL.
Why am I seeing "unknown" for the user name on the report view log?
Multiple factors could lead to this issue. For instance, if the report is accessed through certain methods that we are unable to monitor, such as opening it in an incognito browser, sharing it with a family member or friend, or copying and pasting the URL. This will result in the username being labeled as "unknown".
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