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Troubleshooting Emails Dropping to Client/Agents
Troubleshooting Emails Dropping to Client/Agents

Having trouble sending your emails?

Support Team avatar
Written by Support Team
Updated over a week ago

Most commonly we see emails being dropped because you don't have an email entered in your Company Profile, but you have the Point of Contact for your emails set to Company. This would result in you trying to send an email with a blank "from" line. To check this: 

  1. Check your Point of Contact that your emails are being sent from.
    Go to Settings > Email Settings

Check and see if you have Company as your Point of Contact 

Do you have an email in your company profile? If not, you'll need to enter one. Go to Settings > Profile to add your company email! 

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