Sometimes PDFs fail to build. Here are the steps to take to troubleshoot:

  1. Uncheck and check a comment in your report, then go back to the HTML version. This regenerates the PDF and solves 99% of PDFs that didn't generate or update
  2. Check for copy-pasted text that included illegal characters (often pasted in from HTML or a text editor that includes encoding when copying from it.) Look in new defects, header text or any uncommon part of the report

Our troubleshooting with these is making a copy of the report and just deleting sections until the PDF works, since the PDF generator doesn't give us specific errors. 

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