Troubleshooting

Tips for solving common issues

Alexis Nicholls avatar Kevin Wagstaff avatar Michael Wagstaff avatar +1
9 articles in this collection
Written by Alexis Nicholls, Kevin Wagstaff, Michael Wagstaff and 1 other

Trouble Uploading Photos in .HEIC format?

Here's how to make sure these get converted back to a compatible .JPG to upload photos in Spectora.
Alexis Nicholls avatar
Written by Alexis Nicholls
Updated over a week ago

PDF Not Generating? Here is What to Check For.

If you have a report where the PDF version isn't generating and you get an error, try these steps.
Kevin Wagstaff avatar
Written by Kevin Wagstaff
Updated over a week ago

How to give us specific errors with the Javascript console

Sometimes you're experiencing issues within your browser. To help us debug these issues we often need more specifics. Here's how to help!
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

What are the best devices to use with Spectora?

What mobile phone or tablet perform best? What laptop specs are required to use the web platform? Which browser is best for Spectora?
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

How to Take a Screen Shot to Send Us

Taking a picture of of the problem you're having
Casey Ritt avatar
Written by Casey Ritt
Updated over a week ago

I sent my Agreement to the wrong Email...

How to Resend the Email Containing the Agreement
Casey Ritt avatar
Written by Casey Ritt
Updated over a week ago

Tips for How to Report a Bug

Telling us about Bugs, Error Codes, Problems, Issues
Casey Ritt avatar
Written by Casey Ritt
Updated over a week ago

How the recent update affects ratings, NI/NP comments, and limitations

We've gotten a lot of questions around ratings, the IN/NI/NP grid, and limitations. Here are some quick answers.
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago

Missing report photos after saving from the mobile app

How to troubleshoot missing photos in your report
Michael Wagstaff avatar
Written by Michael Wagstaff
Updated over a week ago