If you're receiving an error when trying to change an agent's email address, it could be because the agent previously confirmed their email in Spectora!
We've since changed this setting so that you have free reign over your contacts, but the update doesn't apply to confirmed agents.
In order to change the email for a confirmed contact, you'll need to create a new agent contact. Once you've created the new contact, you can transfer the inspections from the old contact to the new one.
In this article, you'll see how to create a new contact and transfer their inspections.
 💡 Quick tip: Click on the video above to expand it in another window. |
Click "Contacts"
Click "Add Agent"
Enter the agent's name and email info
Click "Save"
Click the arrow button to the right of the old agent's contact
Search for the new agent contact
Click "Transfer All Inspections"
Once the inspections have been transferred, click the arrow button to the right of the old agent contact
Click "Delete"
Click "Delete"
You now have a brand new agent! 🎉 You will be able to change their email address going forward by using the old-fashioned way.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
