Of course! In non-urgent situations, we schedule phone calls in advance, because one on one phone calls require us stepping away from helping multiple users at the same time on the tech support chat bubble. This minimizes wait time and allows everyone to get their questions answered efficently. We will, of course, step away for a call during an emergency.
The chat bubble is available 7 days a week, and we have an under 5 minute response time during business hours. We cover all US timezone business hours during the work week and are also available on Saturdays and Sundays.
We really find that the chat bubble is more effective in answering questions since we can send you screen shots and links to show you exactly what we're talking about, instead of trying to describe where buttons are over the phone. However, if you'd like to schedule a time to go over the software with us, we can set up phone calls or screen share meetings to talk you through your questions.