If your new inspector or support staff member didn't receive their confirmation email, you can easily resend it to them! Additionally, if they've forgotten their password, you can send them a link to create a new one. In this article, we'll show you how to resend the confirmation email and send a password reset email.
How to Resend the Confirmation Email to Your Team Member
You can quickly resend the original confirmation email to your new inspector or support staff team member right from the Spectora.com login page. This will send a link to the team member so they can confirm their account and create a password.
 💡 Quick tip: Click on the video above to expand it in another window. |
On the Spectora.com login page, click "Didn't receive your confirmation link?"
Or click this link > https://app.spectora.com/confirmation/new
Enter the email address of the team member
Click "Resend Confirmation Email"
This will re-send the link to confirm the account!
How to Send a Reset Password Link to Your Team Member
If your new inspector or support staff member is having trouble logging in or can't remember their password, you can easily help them out by sending a password reset link from the Spectora.com login page. This will send them a one-time link to create a new password for their account.
 💡 Quick tip: Click on the video above to expand it in another window. |
On the Spectora.com login page, click "Forgot Password"
Or click this link > https://app.spectora.com/password/new
Enter the email address of the team member
Click "Send Reset Instructions"
This will send a link to their inbox to create a new password.
Frequently Asked Questions
It says my inspector's/team member's account has already been confirmed. What do I do?
If their account/email has already been confirmed, simply send them a password reset link.
Can I just change the password for my team member?
No. The account belongs to that specific team member, so only they can create a new password for themself.
If you have any questions or feedback, write into our chat bubble or email support@spectora.com!
